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Have a question, found a bug, or need help with your account? Reach out and we'll get back to you as soon as possible.

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Frequently Asked Questions

Your eligibility date is calculated based on your reckonable stamps, the 5-year residency rule, the 12-month continuous residence requirement, and your 70-day absence limit — all under Irish naturalisation law. Granted applies these rules automatically as you add your stamp history.

Stamps 1, 1G, 3, 4, 4D, 4EUFAM, and 5 count toward your reckonable residence. Stamps 0, 1A, 2, and 2A do not count.

No. The OCR scan extracts text from your card entirely on-device. The image is never saved to disk and is never sent anywhere — it exists only in memory during the scan and is discarded immediately afterwards.

Your stamps, absences, and documents are stored in your own iCloud account. Nothing is stored on our servers. The developer never has access to your personal immigration data.

Yes. You can explore the stamp tracker as a guest with no account required. Sign in with Apple to back up your data to iCloud and restore it if you change devices.

Granted uses one-time purchases managed entirely by Apple. To request a refund, visit reportaproblem.apple.com — Apple handles all billing and refund decisions.

Pro adds the Document Vault, OCR scanning, and the Application Timeline. Family includes everything in Pro, plus support for up to 5 family member profiles — useful for tracking eligibility for your whole household.

No. Granted is a tool to help you understand and track your own immigration history. It does not provide legal advice. Always verify your eligibility with INIS or a qualified immigration solicitor before submitting a naturalisation application.

Useful Links

For refund requests, use Apple's official channel below — we are unable to process refunds directly as all purchases go through the App Store.